Technical Microsoft Expert for Business Solutions

3 weeks ago


India Upwork Full time

Company Overview

Upwork, in collaboration with a leading American multinational technology company, is seeking English-speaking Microsoft 365 Technical Experts who are experienced with commerce and have a strong understanding of the M365 product suite.

About the Role

This unique opportunity allows you to be at the forefront of Microsoft's products, responding to technical advisory and implementation questions regarding M365 tools. Experience with CMAT and CST is required to be successful in this role.

You will act as a trusted advisor, engaging with customers to understand their business objectives and how Microsoft 365 can support their goals. You will also educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.

The ideal candidate will have experience with M365 products and a passion for innovation. Strong consultative and chat communication skills, emphasizing clarity, empathy, and professionalism, are essential for this role.

Requirements

  • Experience with CMAT and CST
  • Commerce experience
  • Technical advisory or implementation experience in a Microsoft 365 environment.
  • Strong consultative and chat communication skills, emphasizing clarity, empathy, and professionalism.
  • Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
  • RAVE experience (a plus but not required).

Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):

  • Computer that is not joined to another company's domain, neither managed by any remote management – inventory systems or tools
  • Windows 10 Pro (latest updates installed)
  • Minimum of 8 GB RAM (16 is recommended)
  • Core i3 processor (i5 is recommended)
  • Minimum of 256GB Hard disk (256 SSD is recommended)
  • LAN (local access network) required
  • For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed
  • No 3rd-party antivirus software installed
  • Media devices that are Teams compliant
  • Microphone/headset with background noise canceling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology

Compensation

We offer a competitive salary of $**60,000 - $80,000 per year**, depending on your experience and qualifications. Please note that this is an estimated range based on industry standards and may vary.

Why Choose Us?

  • We value diligence and teamwork
  • Collaborate with subject matter experts and the team to ensure timely and effective case resolution
  • Be a part of innovation and customer satisfaction to various large organizations


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