Chief Construction Impact Officer

1 week ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 10,00,000 - ₹ 14,00,000
Customer Success Manager Role

GreenJams is a pioneering company in carbon-negative construction materials with Agrocrete and BINDR, redefining the building industry. Our mission is to make construction climate-positive while ensuring performance, cost efficiency, and speed.

We are seeking a Customer Success Manager (CSM) who will operate with ownership and drive, taking complete charge of solution delivery, building systems from scratch, obsessing over customer impact, and ensuring project success on speed, quality, and scale.

Main Responsibilities:
  • Solution Architecture & Implementation: Design and deliver tailored solutions using Agrocrete and BINDR.
  • Oversee on-site implementation and ensure adherence to speed and quality benchmarks.
  • Systems & Process Building: Develop and refine Standard Operating Procedures (SOPs) for product applications, establishing scalable systems for delivery and execution across multiple regions.
  • Customer Success & Advocacy: Serve as the voice of the customer within GreenJams, building strong relationships with customer teams and decision-makers.
  • Actively identify upsell and cross-sell opportunities.
  • Execution Leadership: Coordinate end-to-end delivery across internal teams, contractors, and customers.
Ideal Candidate Profile:
  • Education: Bachelor's degree in Civil Engineering or Architecture.
  • Experience: 3–6 years as Site Civil Engineer or Project/Site Architect.
  • Mindset & Skills:
    • Operates with a founder's mentality – ownership, resourcefulness, and bias for action.
    • Inquisitive, innovative, and able to design new approaches under uncertainty.
    • Strong leadership – capable of rallying teams at all levels.
    • A people's person – builds relationships with clients, contractors, and internal teams.

Becoming part of GreenJams means joining a pioneer team working on category-defining, climate-positive construction solutions. You'll have exposure to top real estate developers, architects, and sustainability leaders in India and beyond, directly impacting the carbon footprint of construction through your work.

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