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Senior Program Leader

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Job Description

We are seeking an experienced professional to lead our team in South India and Sri Lanka. As the Program Service Manager, you will be responsible for hiring, training, and driving performance of trip leaders who lead senior Americans on land tours in these regions.

The ideal candidate will have a strong leadership background, excellent communication skills, and a deep understanding of the travel industry.

This is an exciting opportunity for someone looking to grow their career in a dynamic and fast-paced environment.

Key Responsibilities:
  • Hire and train trip leaders based on their cultural fit with our company values.
  • Develop hiring and training plans to staff all departures with high-performing trip leaders.
  • Lead trip leader meetings and training sessions in an office environment and on-road trip simulations.
  • Develop individual training plans for newly hired trip leaders.
  • Drive achievement of regional excellence goals through live coaching, ride-alongs, and annual trainings.
Requirements and Qualifications:
  • 3+ years' experience in hiring, training, coaching, and managing individual and team performances.
  • A strong and engaging leader who is flexible, analytical, creative, independent, and highly organized.
  • Well-known about South India and Sri Lanka.
  • Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect.
  • General administrative skills including working knowledge with databases and Microsoft Office - Word & Excel.
  • Ability to travel up to 50% of the time.
  • Excellent verbal and written command of the English language.
Benefits:
  • Competitive salary package.
  • 5 Days Work Week.
  • Vacation 18 days.
  • Health and Accident Insurance.
  • Incentive Bonus based on targeted results.
  • Milestone Bonus + Travel certificate for every next 5th anniversary of employment.
  • Associate Deals - Worldwide GC Tour packages available to associates at discounted price.
  • Full training program onsite.