Team Lead

2 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
About the Role

As a leader in our customer experience team, you will drive your team to achieve set targets that contribute to our company's goals. You will provide clear direction, support and guidance through coaching, leadership and objective establishment.

Key Responsibilities:
  • Lead and inspire a team of customer experience associates to deliver exceptional service and satisfaction across all communication channels.
  • Provide guidance and support to team members, ensuring they adhere to company policies and procedures, including privacy and security guidelines.
  • Monitor team performance metrics and provide regular feedback and coaching to drive continuous improvement.
  • Collaborate with internal teams to identify process inefficiencies and implement solutions to enhance overall customer satisfaction.
  • Analyse inbound customer queries to identify trends and opportunities for process improvements.
  • Develop strategies to leverage customer feedback and insights to drive product and service enhancements.
  • Maintain open communication channels with team members, fostering a positive and inclusive work environment.
  • Handle escalated customer inquiries and complaints, ensuring swift resolution and customer satisfaction.
  • Stay updated on product knowledge, promotions and company policies to provide accurate information and guidance to team members.
  • Drive team engagement and morale through recognition, rewards and team-building activities.

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