Cybersecurity Leadership Position
2 days ago
Palo Alto Networks is a leading cybersecurity company that protects the digital way of life. We are seeking an experienced leader to join our team as a Technical Support Team Lead.
The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience. This figure is based on industry standards and takes into account the company's offerings and requirements.
About the Company
We at Palo Alto Networks take pride in being problem solvers who challenge cybersecurity's status quo. Our mission is to create a world where each day is safer and more secure than the one before. We believe in diversity and innovation, working together with diverse teams to drive change.
About the Role
As a Technical Support Team Lead, you will be responsible for leading a team of technical support engineers in delivering exceptional customer service and support. You will ensure that your team has the necessary resources and processes to achieve their goals and meet customer expectations.
Your key responsibilities will include:
- Leading daily operations of a team of Technical Support Engineers
- Ensuring that your engineers have the resources and processes necessary for successful and sustained performance
- Providing mentorship and direction to your team to deliver on company goals and objectives
- Directly providing and ensuring appropriate technical and soft skills training and mentoring
- Setting team goals in-line with overall company goals, while reflecting specific goals for direct reports that roll up into the larger organization objectives
- Performing annual reviews of all direct reports, providing guidance and continuous mentorship for reports to exceed expectations
- Assisting your team in solving customer issues, prioritizing issues, negotiating customer priorities, and setting expectations
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