Senior Technical Writer

4 weeks ago


Gurgaon, Haryana, India Sprinklr Full time

About the Role

We're seeking a highly skilled Senior Technical Writer to join our team at Sprinklr. As a key member of our documentation team, you'll play a crucial role in creating high-quality documentation that empowers our users to self-serve and gain confidence using our platform.

Responsibilities

Documentation Creation and Enhancement

  • Collaborate closely with product managers, engineers, and subject matter experts to create accurate and user-friendly content.
  • Focus on Sprinklr's new features, ensuring that documentation is up-to-date and relevant.
  • Write and enhance user guides, developer guides, and reference materials for Sprinklr services.

Technical Expertise in Sprinklr

  • Develop a deep understanding of Sprinklr's products, services, and underlying technologies.
  • Translate complex technical concepts into clear, accessible documentation.
  • Troubleshoot and validate information by working closely with product and engineering teams.

Research and Standards

  • Conduct thorough research to gather accurate step-by-step instructions.
  • Ensure consistency, clarity, and correctness in all documentation.
  • Review and edit technical content with relevant stakeholders for clarity and purpose.

Measure and Optimize

  • Work with Support to close cases by documentation.
  • Ensure that documentation is easily discoverable by relevant search criteria.
  • Continually improve the documentation review process and ensure fast and accurate transfers of knowledge.

Qualifications

  • Bachelor's degree in a relevant field such as Technical Communication, Engineering, or Computer Science.
  • Proven experience writing documentation.
  • Strong technical expertise in Sprinklr or similar platforms.
  • Excellent writing, editing, and analytical skills.
  • Detail-oriented and committed to delivering high-quality documentation.

Why You'll Love Sprinklr

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.


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