Senior Technical Writer

7 days ago


Gurgaon, Haryana, India Sprinklr Full time

About the Role:

As a Senior Technical Writer at Sprinklr, you will play a pivotal role in crafting high-quality documentation that empowers our users to self-serve and interact with our platform confidently. We are passionate about transforming customer experiences, and our cutting-edge platform enables companies to engage with their audiences across various channels.

Key Responsibilities:

  • Collaborate with product managers, engineers, and subject matter experts to create accurate and user-friendly documentation.
  • Develop a deep understanding of Sprinklr's products, services, and underlying technologies.
  • Translate complex technical concepts into clear, accessible documentation.
  • Conduct thorough research to gather accurate step-by-step instructions.
  • Ensure consistency, clarity, and correctness in all documentation.
  • Review and edit technical content with relevant stakeholders for clarity and purpose.
  • Work with Support to close cases by documentation.
  • Continually improve the documentation review process and ensure fast and accurate transfers of knowledge.

Requirements:

  • Bachelor's degree in a relevant field such as Technical Communication, Engineering, or Computer Science.
  • Proven experience writing documentation.
  • Strong technical expertise in Sprinklr or similar platforms.
  • Excellent writing, editing, and analytical skills.
  • Detail-oriented and committed to delivering high-quality documentation.

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