Observability Engineer

2 weeks ago

Bengaluru, Karnataka, India BlackLine Full time
Job Title: Observability Engineer

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

We're seeking an Observability Engineer to join our team, responsible for building and maintaining tools, applications, and services supporting the BlackLine SaaS application and internal teams.

Key Responsibilities:
  • Ensure high availability of services and infrastructure across multiple global datacenters in private and public clouds.
  • Design, build, and run container platforms and supporting automation in a highly available, high-traffic environment.
  • Monitor and maintain health, performance, and security of all infrastructure components.
  • Build systems and perform necessary tasks to deliver against committed project timelines.
  • Solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment.
  • Maintain documentation and operational knowledge base.
  • Adhere to change management and other established processes and procedures.
  • Respond to and troubleshoot incidents, conduct root cause analyses.
  • Evaluate and analyze systems, performance, issues, and metrics to provide recommendations for continuous improvements.
  • Participate in a scheduled on-call rotation for second-tier support escalations.
Requirements:
  • 5+ years supporting Unix and/or Linux and/or Windows.
  • 3+ years supporting a SaaS/Hosting type critical revenue-generating environment.
  • 2+ years working with development and continuous integration related tooling.
  • 1+ years of experience developing Infrastructure as Code.
  • Experience in hybrid cloud and/or multi-cloud environments.
  • Experience with software development processes and methodologies.
  • Experience with scripting and/or systems programming languages.
  • Hands-on problem-solving skills, technical leadership, and mentoring qualities.
  • Strong written and oral communication skills.
  • Ability to participate in On-Call rotation.
  • 6+ years industry experience.
  • A minimum of two years of experience in a x7 operations organization, deploying and operating complex cloud infrastructure at scale.
Preferred Qualifications:
  • Significant experience with open source platforms and technologies.
  • Track record of architecting, developing, implementing robust, distributed online solutions.
  • Familiarity with Configuration Management tools.
  • Experience in mixed Windows/Unix/Linux environments.
  • Certified Kubernetes Administrator (CKA).

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

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