Operations Support Director

1 day ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description">

We are seeking a seasoned professional to lead our IT operations support team. The ideal candidate will oversee the daily operational activities, manage the support team, and implement ITIL best practices to enhance service quality and efficiency.

">Responsibilities">
  • Manage the daily operational activities to ensure timely and effective resolution of incidents and service requests.
  • Implement and maintain ITIL processes such as Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
  • Ensure operational activities align with defined IT service management (ITSM) frameworks and organizational policies.
  • Monitor and report on service performance and compliance against SLAs, driving continuous service improvement.
  • Conduct root cause analysis and develop preventive measures to minimize recurring issues.
  • Develop and maintain documentation, operational procedures, and workflows in accordance with ITIL standards.
  • Lead capacity planning, availability management, and ensure the reliability and stability of IT services.
  • Support IT audits and compliance requirements related to IT service management.
  • Provide training, coaching, and mentorship to support team members.
">Requirements">
  • ITIL Foundation certification is mandatory; ITIL Intermediate or Expert certification preferred.
  • Proven experience (10+ years) in IT operations management, service delivery, or support roles.
  • Strong knowledge and hands-on experience with ITIL service management practices.
  • Experience managing teams and driving operational excellence.
  • ServiceNow, BMC Remedy, Cherwell).
  • Understanding of IT infrastructure, networking, and cloud services is a plus.
  • Proactive and results-oriented with strong leadership qualities.
  • Customer-focused mindset with a commitment to service quality.
">Benefits">

Competitive salary based on experience and qualifications. Orientation, disability, or any other characteristic protected by law. Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

"],

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