International Customer Support Representative

2 days ago

Alleppey, Kerala, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: International Customer Support RepresentativeWe are seeking a proactive and customer-focused professional to handle our international customer support operations.About the Role
  • This is an excellent opportunity for individuals with strong communication skills to join our team and make a real difference in delivering exceptional customer experiences.
Key Responsibilities
  • Handle inbound and outbound customer communication via email, chat, and phone for international customers in English.
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
Requirements
  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.
Benefits
  • This role offers a challenging and rewarding career path with opportunities for growth and development.
  • A dynamic work environment with a diverse team of professionals.
  • The chance to work with a variety of customers from different cultures and backgrounds.
What We Offer
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.

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