Senior Network Infrastructure Professional

3 days ago

Bengaluru, Karnataka, India beBeeEngineer Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Title

3rd Line Network Engineer

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You will be responsible for managing and owning support tickets related to existing customer services.

Work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

Key Responsibilities

  • Regular communication verbally and written with existing customers.
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
  • Take ownership and effectively manage support tickets for incidents, change and service requests.
  • Plan and complete projects as assigned by the Head of 3rd Line Network Support.
  • Document customer solutions – CMDB, Visio documentation, technical summary write up.
  • Perform DR/Failover Testing.
  • Support and mentor 2nd Line engineers.
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
  • Be on-call rota out of hours for high priority incidents.
  • Perform any other fair and reasonable task or duty assigned by your Manager, or any other senior staff member.

Technical Environment

Experience working with a variety of technologies including:

  • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless; Cisco, Meraki, Aruba.
  • Security; Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.

Requirements

  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.

Ideal Candidate

A strong communicator with excellent problem-solving skills and a passion for technology. Proven track record of delivering high-quality solutions and desire to continuously improve skills and knowledge.

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