Enterprise Content Strategist

Key Responsibilities:

The Enterprise Content Management (ECM) Architect will be responsible for architecting a comprehensive ECM solution, assisting customers with the proper sizing and scaling of the architecture, and performing the installation and configuration of the solution.

They will act as a leading authority on architecting the proper Enterprise architecture to sustain large volumes of content from multiple sources, such as SAP data, email, documents, images, etc. They will understand customer requirements and advise customers on solution options.

They will apply expert business skills and consulting methodologies to collect and analyze data, exhibit a broad knowledge of all service offerings within OpenText's suite of products, and work with other team members to grow and develop knowledge as the product offering extends in features and settings.

Collaborate with sales teams to scope the specialized portion of proposals for customer engagements.

• Represent OpenText in a professional manner to customers, partners, and other personnel at all times.
• Responsible for architecting an ECM solution, assisting customers with the proper sizing and scaling of the architecture, and performing the installation and configuration of the solution.
• Support and report to engagement project managers while assigned to active customer engagements.

Regularly communicate status to engagement project managers and proactively identify issues and preventive remedial measures.

Establishes relationships with client technical counterparts, participates in client meetings related to solution scoping and planning, and assists in the creation of proposals that address current and evolving client requirements.

Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures, and implementation approach.

Perform installation, development, configuration, integration, and testing activities.

Collaborate with senior staff and engagement project managers as required during difficult customer situations.

Work in conjunction with colleagues and the Product Support organization to ensure effective resolution of technical issues encountered during implementations.

Prepare, maintain, and submit activity progress reports and time recording management reports in accordance with published procedures.

Keep project managers informed of activities and alert of any issues promptly.

Provide inputs as part of engagement closure on project learnings and suggest improvements.

Provide knowledge transfer to team members, train staff personnel, provide on-the-job guidance and mentoring, and conduct training sessions to customer personnel when authorized by management.

Adhere to processes and methodologies to perform the required function.

Report deviations from defined processes to engagement project managers and recommend associated improvements.

Acquire OpenText Proven Certification in Documentum Content Management foundations, administration, programming, development.

Desired experience in architecting an ECM solution, assisting customers with the proper sizing and scaling of the architecture, and performing the installation and configuration of the solution.

Strong experience in Documentum Content Server, DFS, DFC, BOF, DQL.

Solid understanding of Operating System platforms, Storage platforms, different database products, cloud deployment providers, AWS, Azure, GCP, Application build platforms, and integration with external vendors like SAP, Microsoft, etc., using their core APIs or through WebServices.

Proficient in Database systems such as Oracle, SQL Server, and/or PGSQL databases, network architecture, firewalls, extranet security, virtual environments, backup, and high-available structures.

General knowledge of web servers, browsers, and other internet applications.

Proficient in programming using Core Java, JSP, JDBC, or Microsoft .NET, C, VB, ODBC.

Proficient in programming using Servlets, XML, XSLT, HTML, SQL.

Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams.

Excellent verbal and written communication skills.

Good team and interpersonal skills.

OpenText strives to build an inclusive work environment that is welcoming of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other protected basis.