Wintel Infrastructure Expert

We are seeking a highly skilled IT Infrastructure Lead to manage our Wintel environment, including Servers and Virtualization platform.

This role involves collaborating with vendors and cross-functional teams to deliver business-as-usual services and infrastructure projects, ensuring secure, compliant, and efficient IT operations.

Key responsibilities include solution design, technical governance, patch management, lifecycle planning, and audit readiness.

The position also focuses on mentoring team members, driving root cause analysis and performance improvements, and ensuring readiness for technology migrations and hardware refreshes.

Areas Of Responsibility:

• Manage global Wintel operations (Windows & Linux, Virtualization, File Servers and related Ecosystem) in partnership with service providers.
• Lead 24x7 business-as-usual activities, incident response, and escalations with hands-on technical depth.
• Govern patch compliance, performance optimization, and infrastructure hardening.
• Review, standardize, and drive continuous improvement of operational tasks and guidelines.
• Design, Manage and Perform the Disaster Recovery for applications inline with Backup, Storage and Application teams.

Project Management & Technical Delivery

• Lead the technical execution of infrastructure projects, including Operating System upgrades, migrations, and platform transitions.
• Architect and implement infrastructure solutions for new business requirements.
• Drive initiatives for virtualization, automation, capacity planning, and legacy system upgrades.
• Ensure proper documentation and technical sign-off for infrastructure change implementations.
• Lead the technical governance of infrastructure changes, ensuring impact analysis, rollback plans, and approval processes.
• Manage annual IT infrastructure budgets including hardware refresh, AMC, licensing, and managed services costs.

Governance, Compliance & Audit

• Maintain compliance with internal controls, GxP, and Information Security policies.
• Conduct periodic review of End-Of-Life/End-Of-Support platforms and define decommission strategies.
• Track and resolve audit findings, document evidence, and support Root Cause Analysis processes.

People & Stakeholder Management

• Mentor and develop Wintel L2/L3 team members and assess skill readiness in tower in line with service providers.
• Collaborate with application, security, and compliance teams for cross-functional initiatives.

Vendor & Partner Management

• Govern Service Level Agreements, Key Performance Indicators, and deliverables of infrastructure service partners.
• Lead operational governance meetings with service providers and track performance metrics.
• Review contract alignment, invoicing accuracy, and resource utilization.

Financials, Inventory & Risk

• Govern asset lifecycle and Wintel server license compliance across environments.
• Maintain an up-to-date Configuration Management Database and ensure accuracy for Disaster Recovery/Business Continuity Planning.
• Highlight cost drivers, propose optimization opportunities, and assist in budget forecasting.

Innovation & Strategic Planning

• Identify infrastructure gaps and propose innovative solutions including automation.
• Drive modernization of Windows platforms and transition cloud environments which are supported.

Achieving Excellence

We strive to create a work environment that fosters collaboration, innovation, and growth. We encourage our employees to think critically, take calculated risks, and push the boundaries of what is possible.

What We Offer

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.
• The opportunity to work with a talented and dedicated team.
• The chance to make a meaningful contribution to our organization's success.