Senior Technical Solution Specialist

5 days ago

Dombivli, Maharashtra, India beBeeEngineer Full time ₹ 1,79,66,000 - ₹ 2,09,49,100

Job Summary

We are seeking an experienced Contact Center Solutions Engineer to design, deploy, and support Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions.

This is a remote/hybrid role that offers the opportunity to work on high-volume call center environments and deliver robust contact center solutions.

Key Responsibilities:

  • Design, implement, and support UCCE and CUCM-based contact center solutions
  • Develop, test, and implement IVR self-service scripts using Cisco and third-party platforms
  • Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences
  • Configure and troubleshoot Cisco Cube (Cisco Unified Border Element), VoIP gateways, SIP and ISDN trunks, and dial-peers
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure
  • Capture customer call flow requirements and develop sophisticated call routing scripts and logic including integrations with 3rd party CRM applications to enable self service.
  • Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms
  • Support integration efforts with CRM, workforce management systems, Verint / Nice call Recording & screen recording and third-party business applications
  • Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions in close collaboration with carriers and IT teams
  • Document and maintain detailed network, system, and operational records according to best practices
  • Train and guide clients/end users on feature adoption and solution usage

Requirements

  • Bachelor's Degree in Information Technology/Computer Science/Engineering or equivalent experience
  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting
  • Expert-level skills in UCCE call flow design, routing scripts, CVP IVR, and peripheral applications
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting
  • Familiarity with Cisco Unity Voicemail, unified messaging, ACD, and integration to CRM packages
  • Proficient with tools and diagnostic utilities for troubleshooting VoIP, UC, and network issues
  • Ability to perform regular backup, recovery, version upgrades, and capacity planning
  • Strong communication, collaborative, and documentation skills

About this role

This is a great opportunity to join our team as a skilled engineer specializing in contact center deployments, IVR scripting, Cisco Cube and Nuance TTS/STT integration. If you have a passion for optimizing communication systems, delivering robust contact center solutions, and driving operational excellence in enterprise environments, please apply for this role.

  • Technical Solutions Specialist

    1 week ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    We are seeking a skilled Technical Solutions Specialist to join our team. This role will involve providing technical support, managing desktop computers, troubleshooting issues, supporting printers, and conducting computer repairs.Key Responsibilities:Handle technical queries and provide timely solutionsMaintain system performance and ensure smooth IT...

  • Senior Technical Operations Specialist

    5 days ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Drive innovation and excellence as a Senior Technical Operations Specialist. You will lead teams to design and implement cutting-edge communication solutions using Avaya Aura systems.About the Role:Leverage your expertise in Avaya SBC, System Manager, Session Manager, and Communication Manager to deliver expert-level solutionsMaintain a deep understanding of...

  • Senior Web Solutions Specialist

    2 weeks ago

    Dombivli, Maharashtra, India beBeeWebDeveloper Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:Senior Web Solutions SpecialistAbout the Role:We're seeking a highly skilled Senior Web Solutions Specialist to join our team. This is an exciting opportunity to showcase your expertise in designing and developing high-quality web solutions that meet our clients' needs.Main Responsibilities:Create custom themes, plugins, and extensions for various...

  • Senior Technical Solutions Manager

    2 weeks ago

    Dombivli, Maharashtra, India Nevoxel Consulting Full time

    Job Description :-Senior Technical Solutions ManagerWe are looking for a Senior Technical Solutions Manager based in Mumbai, handling the execution of vessel retrofit projects, from technical feasibility to yard commissioning. This is a permanent, individual contributor role, ideal for a Marine Chief Engineer with a strong grounding in docking, retrofit...

  • Technical Specialist

    6 days ago

    Dombivli, Maharashtra, India HCLTech Full time

    Dear Candidate, Greetings from HCL Tech We are hiring AWS requirement Kindly share your availability If your resume is shortlisted we will schedule your interview accordingly. Technical Specialist with .net,azure,c#Job SummaryAs a Technical Specialist in the .NET, Azure, and C# domain, you will be responsible for developing, implementing, and maintaining...

  • Cybersecurity and AI Solutions Specialist

    2 weeks ago

    Dombivli, Maharashtra, India beBeeCybersecurity Full time ₹ 18,50,000 - ₹ 24,50,000

    Job Title: Cybersecurity and AI Solutions SpecialistCybersecurity & Agentic AI Solution Description:We are seeking a highly skilled Cybersecurity and AI Solutions Specialist to join our team. This role offers the opportunity to work with senior executives across diverse industries, developing tailored cybersecurity and AI risk management frameworks while...

  • Senior Security Solutions Specialist

    1 week ago

    Dombivli, Maharashtra, India beBeeSecurity Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Opportunity: Secure Application SpecialistJob Description:We seek an experienced specialist to design, implement and support end-user application security and authentication solutions. This includes managing and administering Windows environments to ensure stability, performance and security.Key Responsibilities:Implement and maintain PKI solutions...

  • Senior Technical Support Specialist

    6 days ago

    Dombivli, Maharashtra, India beBeeSupport Full time ₹ 5,00,000 - ₹ 7,00,000

    Job DescriptionWe are seeking a highly skilled and motivated Service Desk Specialist to provide first-level technical support to end-users.The ideal candidate will have a basic understanding of computer hardware, software, and networking concepts with a maximum of six months' experience.Key responsibilities include:Providing technical assistance via phone,...

  • Principal Technical Specialist

    7 days ago

    Dombivli, Maharashtra, India beBeeEngineering Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Senior Financial EngineerTalent500 is hiring for a challenging role.About the Position:The Senior Financial Engineer will play a key role in designing and scaling modern financial data platforms. This position focuses on Snowflake, dbt, and financial systems integration, helping accounting and finance teams gain trusted insights and ensure accurate financial...

  • Senior Client Technical Support Lead

    2 weeks ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 1,40,00,000 - ₹ 2,10,00,000

    Job Title:Technical Support SpecialistJob Overview:We are seeking an experienced professional to join our team as a Technical Support Specialist. In this role, you will combine deep technical expertise with project leadership capabilities to support mission-critical client environments and drive successful implementation of our solutions.As a seasoned expert...