Technical ITSM Professional
5 days ago
**Technical ITSM Professional Role:**
We are seeking an experienced Technical ITSM professional to lead our ServiceNow implementation projects.
The successful candidate will have strong technical knowledge of ITIL processes and ServiceNow deployments, with experience in managing multiple stakeholders and ensuring successful project delivery.
**Key Accountabilities:**
- Develop and maintain strong relationships with customers, stakeholders, and cross-functional teams to ensure successful project delivery
- Provide expert guidance on ITIL process definition, integration solutions, architecture, and solution understanding
- Collaborate with cross-functional teams to design and implement effective IT service management solutions using ServiceNow deployments, ITSM migrations, consolidations, upgrades, and integration with other third-party tools
- Identify and resolve application issues proactively and provide timely solutions
- Mentor and share technical knowledge with team members to enhance their skills and expertise
**Qualifications and Requirements:**
- Experience as a Technical Lead in ITSM area with a proven track record of successful project delivery
- Strong knowledge of ITIL processes and ServiceNow deployments, including integrations with other third-party tools
- Excellent communication and interpersonal skills to manage multiple stakeholders and collaborate with cross-functional teams
- Strong analytical and problem-solving skills to identify and resolve application issues
- Certification with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 Foundation
- Good knowledge of Agile/Scrum methodology and ability to adapt to changing project requirements
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