Senior Payment Product Manager

4 days ago

Chennai, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior Role Customer Success

This senior role in the Cards Customer Success vertical focuses on Operational Excellence, Project Management, Data Analysis, and KPI Improvement for international Partners managing Cards payment products.

  • Operational Excellence & Bank Engagement

Monitor and address day-to-day operational issues between internal teams and banks. Drive performance improvement for major banks through root cause analysis (RCA) and targeted interventions. Provide online and offline support to banks for operational issues and daily Cards scheme process improvements.

  • Compliance & Dispute Management

Ensure accurate and timely compliance follow-ups including dispute resolution, penalty processing, and fee calculations. Advise on Standard Operating Procedures (SOPs), technology upgrades, and network infrastructure enhancements to improve UPI success rates and achieve KPIs.

  • Data Analysis & Reporting

Conduct advanced data analysis to identify operational bottlenecks and performance gaps. Prepare Excel dashboards and PowerPoint presentations for leadership and bank reviews. Utilize SQL skills for data extraction and analysis to support decision-making.

  • Knowledge Sharing & Capability Building

Create a knowledge-sharing environment within the team to enhance technical, analytical, and project management skills. Organize staff training programs and facilitate knowledge sharing between team members.

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