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Client Systems Engineer
1 month ago
About the Role
Vocera Communications India Private Limited is seeking a highly skilled Client Systems Engineer to join our team. As a key member of our Client Services team, you will be responsible for providing dedicated services and support to help doctors, nurses, and clinical staff deliver exceptional patient care using Vocera solutions.
Key Responsibilities
- Investigate and resolve technical issues related to Vocera platform solutions.
- Collaborate with clinical leads to implement and optimize solutions, providing high-quality, high-value end-user experiences.
- Perform system upgrades and database rebuilds, documenting all activities and case notes.
- Lead customer communication, coordinating project timelines and ensuring timely status updates and issue resolution.
- Develop and document standard practices and processes, authoring knowledge-based articles for internal and external use.
- Review product documentation to stay up-to-date on the latest Vocera products and solutions.
- Collaborate with internal teams, escalating issues and engaging others to solve complex problems.
Requirements
- BS in Computer Science or related field or equivalent.
- 5+ years of relevant experience in a customer-facing technical services or support role.
- Experience with administering and resolving issues in Linux systems.
- Experience with installing, administering, and fixing Microsoft server-based environments, including experience with VMs, clusters, and distributed systems.
- Experience managing Microsoft SQL technologies.
Competencies
- Passionate about delivering exceptional customer experiences and willing to step outside your comfort zone to meet Vocera's customer needs.
- Strong organizational and multi-tasking skills with the ability to lead multiple simultaneous customer projects.
- Excellent written and verbal communication skills with high attention to detail and ability to develop high-quality documentation.
About Vocera Communications India Private Limited
Vocera Communications India Private Limited is a leading provider of communication solutions for healthcare organizations. Our mission is to empower healthcare professionals to deliver exceptional patient care through innovative technology and exceptional customer service.
