Branch Operations Director

3 weeks ago

Rudrapur, Uttarakhand, India IMMIGRATION SECURITY SERVICES PRIVATE LIMITED Full time
Key Responsibilities
  • Operational Efficiency:
    • Develop and implement optimized operational processes to drive branch performance.
    • Monitor key performance indicators (KPIs) to assess operational efficiency and suggest improvements.
  • Client Relationship Management:
    • Build and maintain strong relationships with existing clients, ensuring satisfaction with service delivery.
    • Act as the primary point of contact for clients, handling inquiries, resolving issues, and coordinating contract renewals.
  • Team Leadership & Development:
    • Lead, mentor, and motivate the branch team to ensure high performance and alignment with company goals.
    • Oversee recruitment, training, and performance management within the branch to build a skilled and motivated workforce.
  • Financial Management & Reporting:
    • Manage branch budgets and oversee financial transactions to ensure profitability.
    • Prepare regular financial and operational reports for senior management, offering insights and recommendations.
  • Compliance & Risk Management:
    • Ensure compliance with company policies, local regulations, and industry standards.
    • Implement and oversee safety protocols, risk assessments, and security measures within the branch operations.

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