Configuration Management Database Analyst

3 days ago

Thiruvananthapuram, Kerala, India beBeeCMDB Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Title: ServiceNow CMDB Analyst

Job Overview:

  • We are seeking a skilled CMDB Analyst to join our team and contribute to the success of our organization.

Key Responsibilities:

CMDB Management
  • Manage and maintain the Configuration Management Database (CMDB) within the ServiceNow platform, ensuring data accuracy, integrity, and consistency.
  • Develop and implement processes for identifying, recording, and managing configuration items (CIs) and their relationships.
  • Work closely with IT teams to ensure that all configuration items (CIs) are accurately recorded and updated in the CMDB.
Data Integrity & Quality
  • Perform regular audits to ensure the integrity and quality of CMDB data.
  • Identify and rectify data discrepancies, inconsistencies, and inaccuracies within the CMDB.
  • Develop and enforce data quality standards and processes.
Process Development & Improvement
  • Design and implement configuration management processes and workflows to enhance efficiency and effectiveness.
  • Collaborate with stakeholders to gather requirements and translate them into effective CMDB solutions.
  • Continuously monitor and improve the CMDB processes to align with industry best practices and business needs.
Integration & Automation
  • Integrate the CMDB with other IT systems and tools to enable automation and improve data flow.
  • Develop and maintain scripts, workflows, and tools to automate CMDB-related tasks.
  • Work with IT operations and other teams to ensure seamless integration of CMDB with other ServiceNow modules (e.g., Incident, Change, Problem Management).
Reporting & Analytics
  • Generate reports and dashboards to provide insights into the health and status of the CMDB.
  • Analyze CMDB data to identify trends, potential issues, and opportunities for improvement.
  • Provide regular updates and reports to management and stakeholders on CMDB performance.
Training & Support
  • Provide training and support to IT staff and other stakeholders on CMDB processes and best practices.
  • Act as the subject matter expert (SME) for CMDB-related queries and issues.

Requirements:

  • At least 5 years of experience working with ServiceNow CMDB in a similar role.
  • Proven experience in managing and maintaining a complex CMDB in a large enterprise environment.

Skill Requirements:

  • Strong understanding of ITIL practices, particularly Configuration Management.
  • Proficiency in ServiceNow platform, specifically in CMDB, Discovery, and Asset Management modules.
  • Experience with scripting languages such as JavaScript, PowerShell, or Python.
  • Familiarity with integration tools and methodologies.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills, both written and verbal, with the ability to explain complex concepts to non-technical stakeholders.

PREFERRED CERTIFICATIONS:

  • ITIL Foundation Certification.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist – CMDB.

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