Executive Director of Project Delivery

4 days ago

Vadodara, Gujarat, India beBeeOperations Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Leadership Opportunity in Operations Management

Livspace, a leading home interiors and renovation platform, has revolutionized the industry with its proprietary technology. The company provides a one-stop solution for homeowners, from design to managed last mile fulfillment for all rooms in a home.

The role of a General Manager - Operations is crucial in ensuring customer delight. You will lead a team of Operations Leads and coordinate with design and production teams to keep them aligned with committed timelines for your cohort/city.

You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet customer promised timelines and quality standards.

Responsibilities:
  • Owning the customer experience completely post booking of project till the time of handover.
  • Acting as the highest point of escalation for your region and ensuring any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
  • Continuously coordinating with cross-functional teams such as installer teams, vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
  • Being a people manager to empower the existing team and also hire the best of talents in the country to strengthen the team of your region.
  • Ensuring everyone in the team is adhering to defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.
Requirements:
  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Managing strategic alliances/business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.

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