Operations Team Leader

4 days ago

Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 30,00,000 - ₹ 50,00,000

Livspace is a leading home interiors and renovation platform. It provides a one-stop solution for homeowners, from design to managed last mile fulfillment.

The company has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors. This has resulted in an e-commerce like trusted and predictable experience for the homeowners.

Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.

As an Operations Lead, you will be responsible for leading a team to ensure customer delight. You will coordinate with design and production teams to keep them aligned with committed timelines. You will manage internal stakeholders to ensure they receive required support to meet customer promised timelines and quality standards.

  • Own the customer experience completely post booking of project till the time of handover.
  • Act as a highest point of escalation for your region and ensure any issues highlighted by customers are resolved within committed ETAs and projects are completed on a good note.
  • Continuously coordinate with cross-functional teams to enable faster issue resolution.
  • Be a people manager to empower the existing team and hire best talents to strengthen the team.
  • Ensure everyone in the team adheres to defined process SOPs and standards to provide a standardized customer experience.

You will have the following expertise and qualifications:

  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must).
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.

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