Software Implementation Specialist

2 days ago

Bellary, Karnataka, India beBeeSoftware Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Title

We are seeking a skilled professional to play a pivotal role in helping customers successfully implement and use our software.

Key Responsibilities

  • Providing technical support to customers to resolve issues related to software installation and runtime, licensing, and ensuring minimal downtime.
  • Defining and owning the long-term vision for the IT-facing components of our software, proposing and prioritizing key feature improvements.
  • Collaborating closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Overseeing concurrent development projects and participating in sprint planning, standups, and retrospectives to deliver timely feature updates.

Requirements

  • Bachelor's degree in Information Technology, Engineering, Computer Science, or similar technical fields.
  • Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
  • Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills in English.
  • Ability and willingness to work flexible hours to allow collaboration with global teams.

Additional Qualifications Desired

  • Experience working with CAE software (e.g. GT-SUITE, ANSYS, Amesim, etc.)
  • Understanding of cloud technologies and virtualization (e.g., AWS, VMware, Docker)
  • Experience with Agile development methods and associated software such as ClickUp

What We Can Offer

  • A dynamic and highly talented team of experts.
  • The opportunity to bring in your own ideas, implement them, and make them accessible to a large customer base.
  • The opportunity to build a professional network in various branches of industry.
  • An attractive salary and additional company benefits.

We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all.

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