Technical Support Specialist

4 days ago


Pune, Maharashtra, India beBeeFieldSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Technical Support Role

We are seeking a skilled professional to provide high-quality technical support to our customers. As a key member of our team, you will be responsible for delivering exceptional service and ensuring customer satisfaction.

Key Responsibilities:
  • Deliver on-site product support as per designated action plans
  • Liaise with the manager on duty or field manager to ensure escalation procedures/communications are followed
  • Familiarize yourself with defined policies and procedures, such as operational manuals
  • Support the organization by achieving measurable objectives
  • Adhere to industry standards and best practices
  • Update internal systems as required
  • Ensure accurate reporting of failures and timely return of parts through logistics processes
Requirements:
  • Ability to travel at short notice - short term
  • Provide rota coverage for 24x7 support in a designated geographic area with phone support from our organization
  • Offer time-and-materials services outside of regular hours
  • Provide logistics support as required within the scope of providing on-site support
  • Ability to provide long or short-term site cover for dedicated customer sites
  • Act as a technical support resource during problem escalation


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