
Leading City Operations Manager
5 days ago
City Operations Director
This leadership role oversees the entire city-wide operation, ensuring timely delivery of services and enhancing customer satisfaction.
Key Responsibilities:- Develop and execute a comprehensive city operations strategy to drive efficiency and effectiveness.
- Manage ground staff and last mile operations to optimize service delivery and minimize costs.
- Analyze processes and procedures to identify improvements and implement data-driven solutions.
- Design an optimized instant-delivery network to reduce delivery timelines and enhance efficiency.
- Develop scalable processes that expand the value proposition and can be replicated nationwide.
- Create performance monitoring metrics using key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, and cost per service.
- Build and lead teams of hub executives and recruiters to drive business growth.
- Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by the operations team.
- 10-14 years of experience driving business and last mile operations.
- Experience handling operations P&L, large grey-collar teams, and complex ground operations.
- Excellent data and analytical skills to own Performance Metrics.
- Fluency in English, Hindi, and Marathi.
This is a senior leadership position requiring strategic thinking, operational expertise, and excellent communication skills to drive success in this fast-growing industry.
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