Chief Systems Engineering Operations Manager
2 weeks ago
Job Summary:
The Chief Systems Engineering Operations Manager will be responsible for leading and mentoring the support team at Onclusive, promoting skill growth and efficient operations.
About Onclusive:
Onclusive is a technology company that offers solutions to help businesses succeed. The Global Technical Support Team (GTST) works closely with our clients to provide timely resolution to critical issues.
Key Responsibilities:
- Leadership & Team Management:
- Lead the support team, setting goals, tracking performance, and ensuring alignment with company objectives.
- Mentor team members to promote skill growth and develop their careers.
- Act as an escalation point for critical issues, ensuring timely resolution.
- Technical Responsibilities:
- Oversee Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation.
- Manage the incident response process using JIRA, coordinating 24/7 technical support.
- Supervise network infrastructure to maintain reliable and secure connectivity.
- Monitoring & Incident Management:
- Maintain alert systems to capture critical alerts and reduce false positives.
- Lead clear, consistent communication during P1/P2 incidents to minimize impact.
Requirements:
- 3-4 years of experience in systems administration/support, with at least 1-2 years in a leadership role.
- Proficiency in Linux, AWS, MS Azure, and network administration.
- Experience with JIRA service desk and familiarity with Elasticsearch/MySQL is advantageous.
Compensation Package:
We offer a competitive salary range of $80,000 - $110,000 per year, depending on location and experience.
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