Chief Systems Engineering Operations Manager

2 weeks ago


Mumbai, Maharashtra, India Onclusive Full time

Job Summary:

The Chief Systems Engineering Operations Manager will be responsible for leading and mentoring the support team at Onclusive, promoting skill growth and efficient operations.

About Onclusive:

Onclusive is a technology company that offers solutions to help businesses succeed. The Global Technical Support Team (GTST) works closely with our clients to provide timely resolution to critical issues.

Key Responsibilities:

  • Leadership & Team Management:
    • Lead the support team, setting goals, tracking performance, and ensuring alignment with company objectives.
    • Mentor team members to promote skill growth and develop their careers.
    • Act as an escalation point for critical issues, ensuring timely resolution.
  • Technical Responsibilities:
    • Oversee Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation.
    • Manage the incident response process using JIRA, coordinating 24/7 technical support.
    • Supervise network infrastructure to maintain reliable and secure connectivity.
  • Monitoring & Incident Management:
    • Maintain alert systems to capture critical alerts and reduce false positives.
    • Lead clear, consistent communication during P1/P2 incidents to minimize impact.

Requirements:

  • 3-4 years of experience in systems administration/support, with at least 1-2 years in a leadership role.
  • Proficiency in Linux, AWS, MS Azure, and network administration.
  • Experience with JIRA service desk and familiarity with Elasticsearch/MySQL is advantageous.

Compensation Package:

We offer a competitive salary range of $80,000 - $110,000 per year, depending on location and experience.



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