Chief Systems Operations Manager
1 month ago
**Job Title:** Chief Systems Operations Manager
**About the Role:** Onclusive seeks an experienced Technical Support Lead to oversee its Global Technical Support Team. As a key member of our operations team, you will be responsible for ensuring systems stability, reliability, and performance across platforms.
**Key Responsibilities:
- Lead and mentor the support team, promoting skill growth and efficient operations.
- Set team goals, track performance, and ensure alignment with company objectives.
- Act as an escalation point for critical issues, ensuring timely resolution.
**Technical Requirements:
- Oversee Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation.
- Manage the incident response process using JIRA, coordinating 24/7 technical support.
- Supervise network infrastructure to maintain reliable and secure connectivity.
**Skills and Qualifications:
- 3-4 years in systems administration/support, with at least 1-2 years in a leadership role.
- Proficiency in Linux, AWS, MS Azure, and network administration.
- Experience with JIRA service desk and familiarity with Elasticsearch/MySQL is advantageous.
**Compensation:** $120,000 - $150,000 per year, depending on experience. This estimate is based on industry standards and market research.
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