Chief Systems Operations Manager

1 month ago


Mumbai, Maharashtra, India Onclusive Full time

**Job Title:** Chief Systems Operations Manager

 

**About the Role:** Onclusive seeks an experienced Technical Support Lead to oversee its Global Technical Support Team. As a key member of our operations team, you will be responsible for ensuring systems stability, reliability, and performance across platforms.

 

**Key Responsibilities:

- Lead and mentor the support team, promoting skill growth and efficient operations.

- Set team goals, track performance, and ensure alignment with company objectives.

- Act as an escalation point for critical issues, ensuring timely resolution.

 

**Technical Requirements:

- Oversee Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation.

- Manage the incident response process using JIRA, coordinating 24/7 technical support.

- Supervise network infrastructure to maintain reliable and secure connectivity.

 

**Skills and Qualifications:

- 3-4 years in systems administration/support, with at least 1-2 years in a leadership role.

- Proficiency in Linux, AWS, MS Azure, and network administration.

- Experience with JIRA service desk and familiarity with Elasticsearch/MySQL is advantageous.

 

**Compensation:** $120,000 - $150,000 per year, depending on experience. This estimate is based on industry standards and market research.



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