
Senior Branch Manager
3 days ago
We are seeking an experienced professional to lead our branch operations in India.
Key Responsibilities:- Develop and present the annual operating plan (AOP) to meet set targets, ensuring optimal resource utilization and growth strategies.
- Promote seamless end-to-end operations on a daily basis, adhering to compliance requirements and exceeding customer expectations.
- Analyze MIS data regularly and share findings with key stakeholders, informing business decisions.
- Manage local relationships with vendors, tracking performance and proposing strategies to improve service quality.
- Establish and track key performance indicators (KPIs) for large contracted accounts, reviewing and sharing results with account teams.
- Resolve customer escalations efficiently, ensuring prompt resolution and maintaining high levels of customer satisfaction.
- Oversee day-to-day administration of the branch, including facilities management, local issues, and regulatory compliance.
- Identify opportunities for geographic expansion within allocated regions, leveraging existing relationships to drive business growth.
- Maintain strong relationships with key accounts, driving sales growth and retention through tailored account plans.
- Foster a culture of continuous learning and improvement, promoting employee development and well-being.
- Proven experience in branch leadership or similar roles.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Demonstrated ability to drive business growth and improve operational efficiency.
A dynamic and challenging role in a growing organization, offering opportunities for career advancement and professional growth. Competitive salary and benefits package, as well as a comprehensive training program to support your success.
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