Sales Hospitality Representative

4 days ago

Vadodara, Gujarat, India beBeeCustomer Full time ₹ 38,16,000 - ₹ 50,14,000
Job Title: Customer Service Sales SupportDescription:

This role involves managing hotel booking inquiries via calls, emails, and WhatsApp chats, providing detailed information, and effectively converting leads into confirmed bookings.

  • Handle inbound booking inquiries through calls, emails, and WhatsApp chats.
  • Provide accurate information regarding room availability, pricing, and current promotions.
  • Engage with potential guests to convert inquiries into confirmed bookings.
  • Upsell hotel services and packages to enhance booking value.
  • Manage booking modifications, cancellations, and special guest requests efficiently.
  • Maintain detailed and accurate records of customer interactions and booking conversions.
  • Collaborate closely with operations and front-office teams to ensure a seamless guest experience.
  • Gather and share customer feedback to support continuous service improvement.
  • Work with the sales and marketing teams to achieve monthly and quarterly targets.

The ideal candidate will have excellent communication and persuasion skills, a customer-first approach, and the ability to thrive in a fast-paced environment.

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