
Healthcare Operations Manager
1 week ago
Job Title: Healthcare Operations Manager
About the Role:
We are seeking an experienced professional to lead our healthcare operations and oversee medical billing teams. The ideal candidate will ensure accuracy, drive productivity, strengthen client relationships, and support business growth.
Key Responsibilities:
- Oversee daily medical billing operations, including charge entry, AR, denials, and collections.
- Drive operational efficiency through process improvement and adherence to KPIs/SLAs.
- Manage large teams, ensuring high employee engagement and low attrition.
- Collaborate with senior leaders to execute business strategy and meet client expectations.
- Analyze metrics and provide actionable insights to improve financial and operational outcomes.
- Ensure regulatory compliance (HIPAA, payer guidelines) and maintain quality standards.
- Act as a key point of contact for client communication and escalations.
Desired Profile:
- 12+ years of experience in medical billing/rcm, with 3-5 years in a managerial/senior leadership role.
- Strong domain knowledge across billing processes, ar follow-up, denial management, and payer policies.
- Proven ability to manage large-scale operations and multiple clients.
- Excellent leadership, problem-solving, and communication skills.
- Exposure to automation tools/process transformation is an advantage.
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