Optimizing Workforce Performance

2 days ago


Jaipur, Rajasthan, India beBeeworkforcemanagement Full time ₹ 15,00,000 - ₹ 25,00,000
Workforce Optimization Manager

The successful candidate will lead the development and implementation of strategic workforce optimization initiatives, driving business outcomes through data-driven insights and analytical expertise.

Key Responsibilities:

  • Develop and maintain comprehensive capacity plans to ensure optimal workforce utilization across multiple lines of business.
  • Design and implement efficient scheduling solutions that balance service delivery, employee preferences, and cost.
  • Oversee intraday management, real-time monitoring, and SLA adherence to drive corrective actions and maintain service levels.
  • Generate and present performance dashboards, staffing reports, and variance analysis to provide actionable insights into workforce trends.
  • Lead and mentor a team of WFM analysts and real-time specialists, building capability within the WFM team to handle complex modeling and analytics.

Requirements:

  • Strong understanding of workforce management principles and practices, including analytical modeling and data analysis.
  • Excellent communication and interpersonal skills, with ability to partner with stakeholders at all levels.
  • Proven experience in managing teams and driving business outcomes through effective decision-making and leadership.


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