
Career Opportunity for a Support Specialist
3 days ago
Dabba-network is a pioneering low-cost, decentralized Wi-Fi network that leverages DePIN and Web3 technologies to deliver high-speed internet across India.
We are seeking a dynamic support specialist to be the frontline for handling customer inquiries via calls, chats, or email. You will diagnose and resolve networking issues related to Dabba devices, backhauls, or connectivity faults.
Main Responsibilities:
- Providing Top-Tier Customer Support: Assist customers with their queries and concerns in a professional and courteous manner.
- Troubleshooting ISP and Networking Issues: Identify and resolve technical problems related to our services.
- Collaboration with Internal Teams: Work closely with our technical, product, and operations teams to track customer issues and feedback, maintaining accurate records using CRM tools.
Requirements and Skills:
- Experience in ISP or Networking-Related Customer Support: Possess relevant experience in providing technical assistance to customers.
- Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with a positive attitude and ability to work effectively with diverse stakeholders.
- Flexibility and Adaptability: Willingness to work 6 days per week during business hours and occasional peak periods.
Key Performance Indicators:
- High-quality customer service delivery.
- Effective resolution of customer complaints and issues.
- Excellent teamwork and collaboration skills.
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