Digital Data Insights Expert
7 days ago
About Arena Club
We are pioneering the collectibles domain by introducing the first-ever digital card show. This innovative platform is built on trust, transparency, and fun, featuring grading & authentication, vaulting, and digital pack openings for collectors to build and showcase their collections in a personalized online showroom from anywhere in the world.
About the Role
As a Digital Data Insights Expert, you will help optimize customer engagement and increase lifetime value (LTV) at Arena Club. You'll focus on analyzing behavioral and purchasing data to uncover key insights, develop predictive models, and create actionable strategies to reduce churn and drive promotions that lead to higher LTV.
Key Responsibilities
- Analyze large datasets to discover key behavioral and purchasing insights, identifying patterns that drive user retention and LTV optimization
- Build predictive models to reduce customer churn, identify at-risk users early, and implement retention strategies
- Collaborate with marketing teams to create data-driven campaigns that boost user activity and maximize LTV
- Analyze and optimize promotions and rewards tailored to user preferences and behaviors
- Track player journeys and identify patterns that correlate with long-term engagement and high-value users
- Develop and maintain dashboards to monitor user behavior, campaign performance, and key KPIs
- Perform cohort analysis and segmentation to better understand user behavior and lifetime value drivers
- Automate data collection, reporting, and analysis processes for performance tracking and continuous improvement
- Provide actionable insights to product teams to inform feature development and customer experience improvements
- Collaborate with data engineers to ensure data accuracy, integration, and scalability of data pipelines
Qualifications
- Proven experience in the online gaming industry, analyzing customer behavior, LTV, and churn
- Strong background in data analytics, statistics, and machine learning techniques
- Experience using tools like SQL, Python, R, and data visualization platforms
- Ability to work cross-functionally with marketing, product, and engineering teams to translate data insights into business strategies
- Excellent verbal and written communication skills, with the ability to translate complex data insights into understandable takeaways for stakeholders
What We Offer
$120,000 - $180,000 per year salary based on experience
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