Claims Operations Analyst

6 days ago


Gurgaon, Haryana, India Alight Solutions Full time
About the Job

We are seeking a highly skilled Claims Operations Analyst to join our team at Alight Solutions. As a Claims Operations Analyst, you will be responsible for ensuring timely and accurate information delivery to all participants.

Key Responsibilities:
  • Maintain and consolidate documentation of SOPs/Operating Instructions
  • Detail and accuracy in all manual processes and reporting
  • Participation in training sessions, presentations, and meetings
  • Ensure service accuracy through compliance, PG, and SLAs
  • Ability to navigate, research, and utilize processing guidelines
  • Executes Issue/Query/Workflow Resolution and ensures proper documentation and follow-up takes place
  • Ongoing client delivery of quality service/audits & First-level quality check
  • Actively identify, learn, share, apply, and disseminate process knowledge, best practices, and process improvements
  • Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery
Eligibility to Apply:
  • Bachelors degree in B.Com, B.A, BBA (No Full-time MBA/MCA/B Tech/BE/B Ed)
  • 5 - 8 years of work experience
  • Excellent verbal and written communication skills
  • Can work evening/night shifts as per business requirement
  • Basic computer knowledge (MS-Office, Excel)
  • Good analytical skills & attention to detail

For more information, please refer to the job description below.

Job Description

Job Title: Analyst - Claims Ops

Location: Gurugram

Shift Timing: Day shift (should be flexible on night shift hours if required)

5 Days work from office

Overall Summary

Analyst is an expert resource within the team responsible for ensuring we deliver timely and accurate information to all participants. Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in-Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management.

Key Responsibilities:-

  • Maintain and consolidates documentation of SOPs/Operating Instructions
  • Detail and accuracy in all manual processes and reporting
  • Participation in training sessions, presentations, and meetings
  • Ensure service accuracy through compliance, PG, and SLAs
  • Ability to navigate, research, and utilize processing guidelines
  • Executes Issue/Query/Workflow Resolution and ensures proper documentation and follow-up takes place
  • Ongoing client delivery of quality service/audits & First-level quality check
  • Actively identify, learn, share, apply, and disseminate process knowledge, best practices, and process improvements
  • Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery

Eligibility to apply -

  • Bachelors degree in B.Com, B.A, BBA (No Full-time MBA/MCA/B Tech/BE/B Ed)
  • 5 - 8 years of work experience
  • Excellent verbal and written communication skills
  • Can work evening/night shifts as per business requirement
  • Basic computer knowledge (MS-Office, Excel)
  • Good analytical skills & attention to detail

For any queries, please refer to the job description below.



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