
Global Visa Expert
2 days ago
We are a leading visa travel management company dedicated to providing exceptional client experiences.
As a Global Visa Expert, you will play a key role in delivering an outstanding experience by guiding clients through the entire visa process from initial consultation to document submission.
- Key Responsibilities:
- Provide one-on-one visa guidance to clients, helping them understand visa types, eligibility, documentation, and procedures.
- Guide clients through application processes and assist in completing required forms and documentation.
- Stay updated with the latest immigration rules, visa categories, and travel regulations.
- Communicate with clients via phone, email, and in person, ensuring all queries are resolved promptly and professionally.
- Review client documents to ensure completeness and compliance with visa requirements.
- Liaise with embassies, consulates, and visa processing centers when needed.
- Maintain accurate records of client interactions, applications, and outcomes.
- Follow up with clients throughout the application process to provide status updates and next steps.
- Minimum 2 years of experience in visa guidance, immigration services, or a customer service role related to travel or international education.
- In-depth knowledge of visa application processes and travel documentation.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- High level of attention to detail and organizational skills.
- Ability to handle multiple cases and prioritize tasks efficiently.
- Proficiency in Microsoft Office Suite (Word, Excel).
- Able to work independently and collaboratively in a team environment.
- A positive and supportive work environment.
- A competitive salary package.
- Private medical insurance.
- Flexible work schedules.
- Paid holidays and sick leave.
- Opportunities for professional development and certifications.
- Company-sponsored events and team-building activities.
- Free company lunches and snacks.
- Career growth and advancement opportunities.
- Staff accommodation for outstation employees.
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