Digital Transformation Leader
1 day ago
As a leading full-service digital marketing and MarTech agency, we are seeking a highly skilled Digital Transformation Leader to join our team in Mumbai, India.
The ideal candidate will have a strong background in Customer Success, Client Relationship Management, or Account Management within the Advertising or MarTech industry. They will be responsible for driving client satisfaction, retention, and revenue growth by developing and executing strategies that enhance retention, satisfaction, and revenue growth for clients.
This is an exceptional opportunity to work with a dynamic, collaborative environment that values innovation, excellence, and growth. You will benefit from Health Insurance (Family Cover), rewards and recognition programs, and opportunities for professional development.
About the Role:
We are looking for a talented individual who can lead and mentor teams to ensure seamless service delivery. The successful candidate will have 12+ years of experience in Customer Success, Client Relationship Management, or Account Management within the Advertising or MarTech industry.
Key Responsibilities:
- Develop and Execute Strategies: Drive client satisfaction, retention, and revenue growth by developing and executing strategies that enhance retention, satisfaction, and revenue growth for clients.
- Lead and Mentor Teams: Oversee a team of Account Managers, Data Analysts, and Data Scientists to ensure seamless service delivery.
- Customer Health Monitoring: Establish tools and metrics to measure customer satisfaction, usage, and engagement.
- Churn Management: Utilize predictive analytics and customer health tools to proactively identify at-risk clients and ensure retention.
- Client Engagement: Design and implement onboarding processes, business reviews, and engagement plans to align company solutions with client needs.
- Upselling and Cross-Selling: Collaborate with Sales and Delivery teams to grow client accounts by identifying new business opportunities.
- Operational Excellence: Work cross-functionally with Sales, Delivery, and Tech teams to optimize processes and deliver measurable results.
- Client Advocacy: Develop and drive initiatives like case studies, testimonials, and referrals to showcase client success stories and build advocacy.
- Business Review Meetings: Conduct regular reviews to communicate goals, ROI, and progress to stakeholders effectively.
Why Choose Us:
We offer a vibrant, inclusive, and collaborative work culture that makes us a preferred place for growth, innovation, and excellence. Our client roster includes globally recognized brands such as Disney, Amazon Prime Video, Swiggy, Kotak 811, KFC, and more.
What We Offer:
- Competitive Salary: ₹50-60 LPA
- Health Insurance (Family Cover): Comprehensive health insurance for you and your family
- Rewards and Recognition Programs: Regular rewards and recognition for outstanding performance
- Opportunities for Professional Development: Opportunities to develop your skills and advance your career
Requirements:
- 12+ Years of Experience: In Customer Success, Client Relationship Management, or Account Management within the Advertising or MarTech industry
- Strong Leadership Skills: Ability to lead and mentor teams to ensure seamless service delivery
- Data Analytics Experience: Hands-on experience or exposure to Data Analytics, Machine Learning, or Data Science is a significant advantage
- Excellent Communication Skills: Strong executive presence and excellent communication and presentation skills
How to Apply:
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