Operations Team Lead Specialist

4 hours ago


Ajmer, Rajasthan, India beBeeOperations Full time ₹ 50,00,000 - ₹ 80,00,000

Job Overview:

As a seasoned Operations Team Lead, you will play a pivotal role in driving our team's success by effectively managing daily workflow, ensuring maximum capacity is achieved.

Key Responsibilities:

  • Optimize team performance by streamlining processes and workflows.
  • Ensure seamless communication with US offices through regular calls and emails.
  • Prepare and submit accurate reports to desired recipients on time.
  • Conduct quality checks on volumes processed by team members and provide constructive feedback.
  • Facilitate daily meetings with team members to discuss progress and address any concerns.
  • Anticipate client needs and develop strategies to meet their expectations.
  • Collaborate with the team to uphold quality standards and implement continuous improvement initiatives.

Requirements:

We are seeking an experienced professional who possesses excellent leadership skills, strong problem-solving abilities, and outstanding communication skills. A graduate or master's degree in any field is preferred, along with 5-7 years of work experience in managing teams at BPO/KPO. The ideal candidate should have a proven track record of creating fast-paced, team-oriented environments and be proficient in Windows, Word, Excel, PowerPoint, and Internet/Intranet applications.

What We Offer:

As a key member of our operations team, you will have opportunities for career growth and development, including potential roles such as Senior Team Leader, Assistant Manager, or Operations Manager.



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