IT Service Management Specialist

2 weeks ago


Mumbai, Maharashtra, India British Standards Institution (BSI) Full time
Job Description

The British Standards Institution (BSI) is seeking an experienced IT Service Management Specialist to manage a portfolio of clients and deliver assessment services. The successful candidate will have a strong background in IT, with a minimum of 4 years of experience and 2 years of experience in IT service management. A bachelor's degree or above in Information Technology is required. The ideal candidate will also have training and working knowledge of ISO 20000 for IT Service Management and ISO 27001 for Information Security Management System.

The role involves managing client relationships, delivering assessments, and providing training to ensure compliance with BSI protocols. The successful candidate will be responsible for:

  • Undertaking assessments and providing training in accordance with BSI requirements
  • Making presentations and preparing assessment reports outlining the findings of the assessment
  • Conducting training, evaluating participant performance, and preparing reports
  • Recommending the issue, re-issue or withdrawal of certificates and reporting recommendations in accordance with BSI policy
  • Establishing and developing effective partnerships with clients for business development and increased satisfaction

The salary for this role is approximately £50,000-£60,000 per year, depending on experience. The position requires excellent communication and interpersonal skills, as well as the ability to work under pressure and travel intensively. If you are a motivated and organized individual with a passion for IT service management, we encourage you to apply.



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