Senior IT Service Management Specialist

1 day ago


Mumbai, Maharashtra, India British Standards Institution (BSI) Full time
Job Title:

Senior IT Service Management Specialist

About the Role:

We are seeking a highly skilled Senior IT Service Management Specialist to join our team at the British Standards Institution (BSI). As a Senior IT Service Management Specialist, you will be responsible for managing a portfolio of clients to ensure delivery of assessment and related services that meet or exceed client expectations. This includes conducting assessments, providing training, and making recommendations on the suitability of clients for registration.

Key Responsibilities:
  1. Conduct assessments and provide training in accordance with BSI requirements.
  2. Making presentations and preparing assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
  3. Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures, and prescribed time frame.
  4. Establish and develop an effective partnership with clients for business development and increased client satisfaction.
Requirements:
  • Bachelor's degree or above in Information Technology.
  • Minimum 4 years working experience in IT, with 2 years work experience in IT service management.
  • An IT professional with training and a working knowledge of ISO 20000 for IT Service Management and ISO 27001 for Information Security Management System is preferred.
  • Excellent communication skills, both verbal and written, and an eye for detail.
Benefits:
  • A competitive salary of £60,000 - £80,000 per annum.
  • A comprehensive benefits package including health insurance, pension scheme, and paid holidays.
  • The opportunity to work with a leading global organization in the field of standards and conformity assessment.
About Us:

The British Standards Institution (BSI) is a leading global organization in the field of standards and conformity assessment. We help businesses improve their performance by shaping the world around them through standards-based solutions.



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