Quality Assurance Specialist

1 day ago

Jaipur, Rajasthan, India beBeeQuality Full time ₹ 6,00,000 - ₹ 12,00,000
Job Overview

As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest standards of quality are met. This position involves monitoring and evaluating agent interactions to assess compliance with quality standards and customer service metrics.

Key Responsibilities:
  • Monitor and Evaluate: Assess agent interactions for compliance with quality standards and customer service metrics.
  • Feedback and Coaching: Provide constructive feedback and coaching to agents to improve performance.
  • Quality Reporting: Generate reports on agent performance and identify trends.
  • Training Support: Assist in creating training materials and sessions to improve agent skills.
  • Continuous Improvement: Identify operational improvements and collaborate with managers to implement changes.
  • Compliance: Ensure agents adhere to compliance and data security standards.
Required Skills and Qualifications:
  • Proven work experience as a QA, international experience highly valued.
  • In-depth knowledge of performance measures.
  • Analytical Skills – MS Excel, PowerPoint.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Decision-making skills.
  • Flexibility to work night shifts as required by the role.
Benefits
  • Diverse and inclusive work environment.
  • Ongoing training and professional development opportunities.
Why this Role?

This is an excellent opportunity for a detail-oriented and organized individual who is passionate about delivering high-quality results. If you are looking for a challenging and rewarding role, apply today

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