Software Solutions Expert

1 week ago

Udaipur, Rajasthan, India beBeeSupport Full time ₹ 80,00,000 - ₹ 2,00,00,000
Job Description

Software support engineers at Actabl provide technical expertise to escalated support issues. They will use various tools to diagnose challenges and leverage their knowledge to provide solutions to both internal and external customers. Collaborating with different teams is essential.

Typical Functions:
  • Know our product inside out.
  • Expert knowledge on our database structure to create custom reports as well as export requested data
  • Use SQL and queries to research customer issues where analysis requires access to databases.
  • Act as the escalation point for issues needing further investigation beyond initial support.
  • Work closely with the Implementation team.
  • Maintain a positive, empathetic and professional attitude.
  • Communicate and coordinate with colleagues as necessary.
  • Mediate meetings with clients and third party vendors
Requirements

Unpacking What We're Looking For

Ideal Skills & Experience:
  • Strong written and verbal communication, with the ability to translate ideas and questions between end users and engineers.
  • Strong SQL or database skills
  • Excellent documentation, troubleshooting, and analytical skills.
  • Experience working with JIRA, Salesforce, or any other enterprise CRM tool.
  • Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support ) for issue resolution.
  • Strong knowledge of web standards.
  • Good understanding of API's.
  • Ability to read and write scripts.
  • Solid communication, listening, and English writing skills.
  • Ability to problem solve and resolve issues independently and quickly.
  • Detail orientation and analytical mindset.
  • Team contribution skills and a desire to teach others.
  • Organization skills and proven reliability: ability to work independently with little direction when necessary.
Key Competencies:
  • Technical Knowledge and Know-How
  • Debugging, Scripting and Automation
  • Strong Communication Skills
  • Self-propelled
  • Strong Collaborative Skills
  • Empathetic
Work Environment

This is a remote position and will be located in India. The role requires a reliable internet connection and a suitable home office setup to ensure productivity and effective communication.

  • Travel: Occasional travel may be required for team meetings, conferences, or training sessions. This could include both in-state and out-of-state travel.
  • Driver's License: A valid driver's license may be required for travel purposes.
  • Equipment: The company will provide necessary equipment, including a laptop, monitor, and any additional peripherals required to perform job duties effectively. Employees are expected to maintain their equipment in good working condition.
  • ADA Compliance: The company is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations to perform your job duties, please inform your manager or the HR department.
Actabl Around the World:

We are a hybrid friendly workplace headquartered in lower downtown Denver with office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you're a valued member of the Actabl team.

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