Digital Commerce Operations Specialist
4 days ago
We are seeking an experienced Digital Commerce Operations Specialist to join our dynamic e-commerce team at AcquireX. As a key member of our operations team, you will be responsible for managing day-to-day operations on both Amazon Seller Central and other marketplaces.
Key Responsibilities- Listing Optimization: Assist in creating and optimizing product listings for improved visibility on both platforms, ensuring SEO-friendly titles, descriptions, and images.
- Product Inventory & Fulfilment: Monitor inventory levels to prevent stock outs or overstocking and coordinate timely fulfilment through FBA and WFS.
- Sales & Performance Monitoring: Track key metrics such as Buy Box percentage and sales velocity, while analysing reports to identify growth opportunities.
- Amazon & Walmart Advertising: Support the execution of PPC campaigns and manage budgets to optimize ad performance for better ROI.
- Promotions & Deals: Help plan and execute promotions to drive traffic and sales, adjusting strategies based on performance metrics.
- Platform Compliance: Ensure adherence to Amazon and Walmarts policies, resolving operational challenges as they arise.
- Brand Protection: Monitor for unauthorized sellers or counterfeit products to maintain brand integrity.
- Customer Engagement: Respond promptly to customer inquiries and resolve order-related issues to ensure high satisfaction levels.
- Review Management: Monitor customer feedback to improve overall customer experience.
- Sales & Inventory Reports: Assist in creating performance reports that provide insights into product performance.
- Competitive Analysis: Conduct research on pricing trends and identify product opportunities within both marketplaces.
- 12 years of experience managing Amazon Seller Central and Walmart Marketplace accounts.
- Broad understanding of listing, advertising, and fulfilment processes on both platforms.
- Familiarity with PPC advertising and ability to assist in campaign execution.
- Proficiency in Microsoft Excel for data analysis and report creation.
- Strong communication skills with attention to detail for optimizing listings.
Our ideal candidate is expected to have extensive experience in managing multiple marketplaces and strong analytical skills to drive business growth. The salary range for this role is $120,000 - $150,000 per annum, depending on qualifications and experience.
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