Senior Technical Specialist

3 days ago


Pune, Maharashtra, India beBeeGenesys Full time ₹ 15,00,000 - ₹ 25,00,000
Specialist Role for Technical Support

This is an exciting opportunity to grow and succeed in a new direction with our organization.

About the Position
  • We are seeking an experienced professional with technical expertise to join our team.
  • The ideal candidate will be qualified as Bachelor of Engineering - Electronics and Communications or equivalent.
Key Responsibilities
  • Technical skills: Excellent Genesys troubleshooting and understanding of technical design requirements in Voice and Contact Centre field.
  • Communication skills: Experience in Financial industry would be preferred.
  • Project management: Ability to work under pressure for ensuring 99.99% uptime and SLA adherence for incidences and SNOW requests.
Requirements
  • SIP detail knowledge: Strong proficiency level, ideally 7 out of 10 on a scale of 1 to 10.
  • Good experience on Framework HA ITIL.
  • L2 L3 support for large group for 3 years.

We value diversity, flexibility, and continuous professional development within our inclusive environment.



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