Technical Platform Specialist

1 day ago

Tiruppur, Tamil Nadu, India beBeeTechnical Full time US$ 60,000 - US$ 90,000

As a key member of our technical support team, you will play a vital role in ensuring the smooth operation of our SaaS platform.

Our customers trust us with their business needs, and we take pride in delivering exceptional support experiences that drive customer satisfaction.

Key Responsibilities

Act as the first point of contact for customers to troubleshoot and resolve technical issues across our platform.

Deliver world-class support with strong spoken and written English communication.

Provide technical support for customers, understanding their specific product workflows, expectations, and cultural nuances.

Respond to customer queries via email, chat, and calls in a timely, empathetic, and effective manner.

Diagnose, replicate, and escalate software issues to the engineering team with detailed logs, steps, and reports.

Collaborate with product and development teams to improve platform stability, customer satisfaction, and feature adoption.

Document known issues, fixes, and create knowledge base articles for both internal and external use.

Assist customers with onboarding, integrations, and platform configurations to ensure smooth adoption.

Monitor system health, uptime, and incident alerts, responding proactively to minimize downtime.

Requirements

  • Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  • 1–3 years of experience in technical support, SaaS, or mobility/dispatch software.
  • Prior experience supporting UK and USA-based SaaS products (understanding of customer expectations, SLAs, and compliance).
  • Strong knowledge of web technologies (Angular, REST APIs, Cloud platforms).
  • Hands-on experience with troubleshooting tools, logs, and debugging techniques.
  • Familiarity with SaaS platforms, CRM, and ticketing systems.
  • Excellent written and verbal communication with a customer-first mindset.
  • Ability to manage multiple priorities in a fast-paced startup environment.

  • Technical IT Specialist

    6 days ago

    Tiruppur, Tamil Nadu, India beBeeITSpecialist Full time ₹ 6,00,000 - ₹ 12,00,000

    Job SummaryThe role of Technical IT Specialist involves providing comprehensive technical support across various IT infrastructure components, encompassing end-user services, network systems, servers, and IT systems.This position is responsible for ensuring business continuity through proactive monitoring, troubleshooting, and IT service management.Main...

  • Technical Blockchain Specialist

    50 minutes ago

    Tiruppur, Tamil Nadu, India beBeeBlockchain Full time US$ 1,20,000 - US$ 1,80,000

    Blockchain Technical SpecialistWe are seeking a skilled and detail-oriented Blockchain Technical Specialist to lead our Web3 initiative for a groundbreaking digital real estate platform. This is a complex project to build a comprehensive ecosystem integrating long-term sales, short-term stays, and advanced technologies.Key ResponsibilitiesDevelop and...

  • Technical Support Specialist

    19 hours ago

    Tiruppur, Tamil Nadu, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 25,00,000

    System Support SpecialistWe are seeking a highly skilled System Support Specialist to ensure the stability, reliability, and performance of our Digital and eTrading platforms.Key Responsibilities:Provide responsive application support for our Digital and eTrading platforms.Enhance monitoring systems to improve operational efficiency and scalability.Maintain...

  • Senior ADAS Technical Specialist

    6 days ago

    Tiruppur, Tamil Nadu, India beBeeADAS Full time ₹ 1,00,00,000 - ₹ 2,50,00,000

    Senior ADAS Technical SpecialistJob Description:The primary focus of this position is to provide technical leadership and oversight for the development, integration, and validation of Advanced Driver Assistance Systems (ADAS) components. Key responsibilities include managing technical risk assessments, collaborating with cross-functional teams to ensure...

  • Technical Support Specialist

    6 days ago

    Tiruppur, Tamil Nadu, India beBeeSupport Full time ₹ 9,87,654 - ₹ 12,34,567

    Job Title:Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience with vendor applications, excellent communication skills, and a strong analytical mindset.

  • Technical Excellence Specialist

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Technical Excellence SpecialistWe are seeking an accomplished Technical Excellence Specialist to enhance our software development capabilities.The ideal candidate should possess strong technical expertise in the following areas:Python programming languagePlaywright automation frameworkRetail domain knowledgeMinimum 7+ years of industry...

  • Technical Talent Acquisition Specialist

    22 hours ago

    Tiruppur, Tamil Nadu, India beBeeSre Full time US$ 1,20,000 - US$ 1,60,000

    Job Opportunity:Talent Acquisition SpecialistWe are seeking a highly skilled Talent Acquisition Specialist to lead our search for exceptional technical and non-technical talent. This role will be responsible for finding top-notch candidates with expertise in Site Reliability Engineering (SRE) who can deliver high-quality solutions.The ideal candidate will...

  • Chief Technical Architect for Payments Platforms

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeTechnicalLeader Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Software Engineering LeaderThe ideal candidate will lead the technology delivery of large-scale, mission-critical payments and transaction banking platforms with a strong focus on modern tech stacks. The role requires deep technical leadership combined with domain expertise in Payments, Cash Management, and Digital Banking.Main Responsibilities:Lead the...

  • Technical Documentation Specialist

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 30,00,000

    **Job Title:** Technical Documentation SpecialistAbout the RoleWe are seeking an experienced Technical Documentation Specialist to join our team. As a key member of our documentation team, you will be responsible for creating high-quality technical documents for various industries.Duties and ResponsibilitiesCreate and maintain accurate and up-to-date...

  • ERP Technical Specialist

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title:ERP Technical SpecialistSummary:We are seeking an experienced ERP Technical Specialist to manage, maintain and optimize our Dynamics 365 Finance & Operations environments.The ideal candidate will have strong technical expertise in deployments, database management, system upgrades, security administration, and development within the D365...