Central Support Team Lead

5 days ago

Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Title: Central Support Team Lead

This is a key leadership position within our organization, responsible for driving operational efficiency and excellence in customer experience.

The ideal candidate will have strong analytical skills, the ability to identify patterns and disruptions, and a willingness to take ownership of daily operations.

  • Monitor and optimize the performance of assigned seller flex sites through real-time communication and coordination with field executives.
  • Liaise between internal teams, sellers, and external agencies to ensure seamless execution of operations.
  • Provide timely and effective support to associates, aiming for first contact resolution and exceptional seller experience.
  • Identify opportunities for process improvements through regular floor observations.
  • Serve as the primary point of contact for seller escalations and ANDON cases.
  • Conduct weekly audits on seller cases and associate activities to evaluate quality performance and provide coaching for improvement.

The role also requires excellent time management and the ability to work independently while leveraging departmental resources and policies.

Key Skills and Qualifications:

To succeed in this role, you will need:

  • Data Analysis: Strong analytical skills to identify patterns and trends.
  • Communication: Excellent verbal and written communication skills to liaise with internal teams and external agencies.
  • Leadership: Ability to lead by example, motivate associates, and drive operational excellence.
  • Problem-Solving: Strong problem-solving skills to resolve complex issues and improve processes.
Benefits:

This role offers:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
About the Role:

This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

  • Central Flow Lead, INFC Central Flow Team

    5 days ago

    Bengaluru, Karnataka, India Amazon Full time US$ 90,000 - US$ 1,20,000 per year

    Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about It's always DAY ONE on this...

  • Centralized Monitoring Team Strategist

    5 days ago

    Bengaluru, Karnataka, India beBeeClinicalLead Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Description">Project role : Centralized Monitoring Lead Work experiences : Hybrid Shift : 2.00pm to 11.Onsite / Remote / Risk Based Monitoring, Clinical Research, Clinical trials, Global trialsProvides leadership of the centralized monitoring team, in partnership with project and clinical lead, and in collaboration with other functional teams, to...

  • Central Monitoring Lead

    1 week ago

    Bengaluru, Karnataka, India beBeeRisk Full time ₹ 75,00,000 - ₹ 1,00,00,000

    Senior Central Monitor RoleThe Senior Central Monitor is a crucial position in ensuring the integrity and quality of clinical trial data through centralized monitoring, statistical review, and risk management.Key Responsibilities:Lead the development of comprehensive Risk-Based Quality Management (RBQM) plans tailored to each study's needs, collaborating...

  • Only 24h Left) Central Flow Lead, INFC Central Flow Team

    4 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about It's always DAY ONE on this...

  • Design Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Team Lead

    5 days ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    MEGA Walk in DriveSTARTEK welcomes experienced professionals for the role of Team LeadYour Next Big Win: Lead Our GrowthHR Name - Alisha A.HR Contact Date of Interview - 26th August th September 2025Interview Location -Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:30 PM5 days working...

  • Central Studio

    5 days ago

    Bengaluru, Karnataka, India Gryphon Hytech Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Central Studio - TM (Art Department)Location: BangaloreWork Mode : HybridShift: (GMT) 3:00 pm-11:45 pm | IST 7:30 PM - 4:30 PMRequirements:Minimum 5 Years of exp in Creative Team Management +People Management +Project Management Tool (JIRA\ Work Front Preferrable) +Resource Allocation & Management +SLA & Guideline Maintenance +Project Coordination...

  • Kronos Team Lead

    2 days ago

    Bengaluru, Karnataka, India ADP Full time

    Team Lead – UKG Migration (Workforce Central to Dimensions) role, with a strong focus on technical system setup, client deliverables, and initiative-driven leadership:Role Overview:We are seeking a proactive and technically skilled Team Lead to drive end-to-end UKG migrations from Workforce Central to Dimensions. This role demands hands-on expertise in...

  • Central Monitoring Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeRisk Full time ₹ 20,00,000 - ₹ 25,00,000

    Senior Central Monitor Job DescriptionThe Senior Central Monitor plays a key role in ensuring the quality and integrity of clinical trial data through centralized monitoring activities, statistical data review, and proactive risk management. This position involves leading the development of Risk-Based Quality Management (RBQM) plans, conducting study risk...

  • Senior Central Monitor

    3 weeks ago

    Bengaluru, Karnataka, India Precision For Medicine Full time

    Position SummaryThe Senior Central Monitor will play a key role in ensuring the quality and integrity of clinical trial data through centralized monitoring activities, statistical data review, and proactive risk management. This position involves leading the development of Risk-Based Quality Management (RBQM) plans, conducting study risk assessments,...