
Chief Network Operations Specialist
1 week ago
Job Overview:
This role involves overseeing network incidents, changes, and problems. It also includes technical support for business IT queries and information, as well as day-to-day monitoring of the network infrastructure.
- Network Incident Management: Oversee network incident management processes to ensure timely resolution and minimize downtime.
- Technical Support: Provide technical support for business IT queries and information.
- Daily Network Monitoring: Monitor the network on a daily basis to identify potential issues.
- Reporting: Prepare and review network reports on change, capacity, and incident.
- Project Participation: Participate in network projects and proof of concept new technologies.
- Compliance: Submit reports as per business and customer requirements.
- Cross-Functional Collaboration: Work cross-functionally with other teams to achieve organizational goals.
- Audit: Audit network configuration according to SOPs.
Required Skills and Qualifications:
The ideal candidate will have a basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs) and hands-on expertise in switching and SD-WAN management.
- Networking Concepts: Strong understanding of networking concepts, protocols, and technologies.
- Network Hardware and Protocols: Familiarity with network hardware and protocols.
- Troubleshooting Tools: Experience with network monitoring and troubleshooting tools.
Education and Certifications:
Bachelor's degree in Computer Science, Information Technology, Engineering, or Telecommunications. Hold certifications such as CCNA, NNCIA, or VCP.
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