
Social Media Insights Strategist
2 days ago
We are seeking a seasoned Senior Social Listening Consultant to join our team. As a key member of our social listening team, you will play a pivotal role in delivering actionable insights to our clients.
Your primary responsibility will be to lead the end-to-end delivery of social and digital reporting for assigned accounts. You will serve as the primary client-facing point for insight delivery, timelines, and project escalations.
To excel in this role, you will need to translate business objectives into reporting structures, tagging frameworks, and actionable narratives. Additionally, you will drive interpretation of consumer conversations, platform trends, and cultural context.
You will contribute to and review dashboards, queries, and report drafts with a strong focus on quality. Collaborating with team leads, you will streamline reporting workflows and improve data accuracy.
Mentoring consultants and interns on tools, frameworks, writing, and presentation best practices is also an essential part of this role. Furthermore, you will support new business POCs, client onboarding, and vertical-specific innovation initiatives.
Requirements- 4–6 years of experience in social media analytics, consumer insights, or digital research.
- Proven ability to own client relationships, deliver presentations, and manage reporting independently.
- Strong storytelling skills that connect platform KPIs to brand or business implications.
- Prior experience with social listening tools (e.g., Sprinklr, Talkwalker, Meltwater, Brandwatch) is a must.
- Ability to review and guide Boolean queries, tagging frameworks, and content mapping.
- Strong understanding of vertical-specific consumer behavior (e.g., streaming, QSR, fashion, beauty, sports).
- High level of comfort with Excel and PowerPoint; familiarity with insight decks and data visualisations.
This role offers a unique opportunity to drive storytelling and innovation across key verticals. You will have the chance to work with globally recognized brands and contribute to their success.
In addition to your professional growth and development, you will have access to cutting-edge tools and technologies. Our team is committed to providing a supportive and collaborative environment that fosters creativity and innovation.
OthersIf you are a motivated and results-driven individual with a passion for social listening, we encourage you to apply. Please submit your resume and cover letter for consideration.
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