
Digital Solutions Coordinator
6 days ago
About Premiere Digital Services
We are a trusted partner for content owners, video distributors, digital retailers, broadcasters, and platforms.
We simplify the complexities of content distribution, supply chain, and storefront management.
We provide technical SaaS solutions and managed services for media assets.
As a leader in cloud-based digital asset delivery and content optimization solutions, we bring to life high-quality film and television.
We deliver content to millions around the globe through our media services.
We work with industry leaders to revolutionize media delivery at the forefront of entertainment technology and software services.
About the Role
You will represent the face of Premiere Digital to our clients.
Providing quality customer service interaction through incoming tickets and escalating key issues and questions is key to this role.
In addition to ticket resolution, understanding and learning new features of our software will be required in order to write documentation for our help center database.
Improving operation workflows is also welcome.
Key Responsibilities:
- Respond to client tickets in a timely manner, providing key customer attention and care.
- Understand and escalate software bugs and issues to developers, while closing out with clients once resolved.
- Learn new features of our software, writing help documentation articles to support our clients.
- Liaison between internal departments to close out and understand issues with clients.
- Derive metrics and stats from our ticketing system to generate reports on time to resolution, classification, and other key info on client tickets.
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