Senior Customer Success Lead
7 days ago
We are seeking a senior manager to lead customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region.
This role demands strong technical background, analytical mindset, and proactive approach to managing customer satisfaction.
- Manage high levels of customer satisfaction across key enterprise accounts.
- Serve as primary escalation point for critical issues, lead resolution efforts with internal teams and OEM partners.
- Track support cases, SLAs, and Root Cause Analyses, ensure timely closures and communication.
Lead regional customer support team with focus on discipline, accountability, and high-performance culture. Coordinate daily operations, ensure prompt resolution of issues and effective team collaboration.
Key Responsibilities:- Collaborate with sales team to support presales activities by delivering technical presentations and solution briefings.
- Engage with clients to understand their workflows, challenges, and requirements, and propose optimal media solutions.
- Drive continual learning within the team and stay updated on emerging technologies in broadcast and digital media.
- Bachelor's degree in Electronics, Computer Science, or equivalent.
- Minimum 10 years in broadcast IT technical support, project execution, or customer success in media tech domain.
- Strong knowledge of broadcast environments, collaborative newsroom workflows, SAN/NAS storage, RAID technologies, AV standards, codecs, resolutions, formats, and streaming protocols.
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Senior Customer Success Manager
4 days ago
Mumbai, Maharashtra, India Qube Cinema Full timeWe are seeking a Senior Manager – Customer Success & Presales to lead our customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region of India, based out of Mumbai. The ideal candidate will have a deep understanding of broadcast and post-production workflows, the ability to manage teams, and a passion...
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Senior Manager – Customer Success
2 weeks ago
Mumbai, Maharashtra, India Qube Cinema Full timeWe are seeking a Senior Manager – Customer Success & Presales to lead our customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region of India, based out of Mumbai. This role demands a strong technical background in broadcast IT, an analytical mindset, and a proactive approach to managing customer...
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Mumbai, Maharashtra, India beBeeSuccess Full time ₹ 1,20,00,000 - ₹ 2,00,00,000We are seeking a Senior Manager to lead customer success initiatives and presales activities for key broadcast accounts in India.Key Responsibilities:Manage customer satisfaction, technical escalations, and solution-oriented presales engagementsDeep understanding of broadcast and post-production workflowsAbility to manage teams and enable customer success...
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Senior Manager – Customer Success
7 days ago
Mumbai, Maharashtra, India Qube Cinema Full timeJob DescriptionWe are seeking a Senior Manager Customer Success & Presales to lead our customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region of India, based out of Mumbai. This role demands a strong technical background in broadcast IT, an analytical mindset, and a proactive approach to managing...
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Mumbai, Maharashtra, India Weekday AI Full time ₹ 15,00,000 - ₹ 20,00,000 per yearRequirementsAbout the RoleKey ResponsibilitiesClient Relationship Management: Act as the primary point of contact for key accounts, ensuring consistent communication and fostering long-term partnerships with senior stakeholders and decision-makers. Account Strategy & Planning: Develop and execute account plans focused on adoption, expansion, and renewals....
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Senior Manager – Customer Success
7 days ago
Mumbai, Maharashtra, India Qube Cinema Full timeWe are seeking a Senior Manager – Customer Success & Presales to lead our customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region of India, based out of Mumbai. This role demands a strong technical background in broadcast IT, an analytical mindset, and a proactive approach to managing customer...
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Senior Manager – Customer Success
4 days ago
Mumbai, Maharashtra, India Qube Cinema Full timeWe are seeking a Senior Manager – Customer Success & Presales to lead our customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region of India, based out of Mumbai. This role demands a strong technical background in broadcast IT, an analytical mindset, and a proactive approach to managing customer...
