Sales and Customer Experience Manager
1 day ago
About our organization we build a skilled workforce that meets global industry requirements.
We deliver diverse learning and talent development programs to millions of learners in areas including sales, customer service, digital transformation technologies, and more.
Our focus is on providing employability skills to learners along with value-added courses.
Job Responsibilities- Drive business growth by achieving key performance indicators.
- Ensure exceptional customer experiences through multiple touchpoints.
- Develop and execute strategic marketing initiatives to generate leads and increase foot traffic.
- Coordinate events and seminars in educational institutions and community centers.
- Provide ongoing training and support to the team.
- Plan and manage team schedules and resources effectively.
- Enhance customer experience by coordinating floor operations.
- Implement innovative strategies to boost conversions.
- Handle customer complaints and issues efficiently.
- Review team performance metrics and provide constructive feedback.
- Lead and motivate the team to achieve their full potential.
- Maintain accurate records and reports for data analysis.
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