Server Management Specialist
2 weeks ago
We are seeking a highly skilled Server Management professional to join our team at SAP. As a key member of our Technical Operations team, you will be responsible for ensuring the smooth operation of our cloud infrastructure and services.
Key Responsibilities- Ensure day-to-day quality service delivery and define and track various service KPIs and SLAs.
- Deescalate running escalations and work towards automating various day-to-day operational tasks.
- Plan, set up, implement, and operate SAP technologies to achieve ambitious SLAs.
- Handle on-call duty and weekend support, and coordinate and orchestrate work between teams.
- Collaborate with other units within and outside Enterprise Cloud Service units.
- 7+ years of work experience in server and Linux administration.
- 3+ years of experience in service delivery in global teams.
- Familiarity with ITIL concepts of Service Management, Incident Management, and Root Cause Analysis.
- Working experience in Hyperscalers: Azure or AWS or GCP.
- Strong knowledge in Container/Docker concept.
- Ability to manage multiple activities requiring cross-team coordination.
- Management of partner support via KPI tracking.
- Certified in at least one Hyperscalers solution: Azure, AWS, or GCP.
- ITIL Certification.
- Project management experience.
- Ability to communicate successfully at different levels of the organization.
- Current team size of 25 people.
- Global team spread across Mexico, Germany, and India.
- Diverse and different levels of expertise in the team.
- Combination of technical and operational delivery experts.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Successful candidates might be required to undergo a background verification with an external vendor.
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